Hard disk full, you say?
When CReATe Fertility Centre was fertilising our donated eggs with our sperm, we already signed on to a package that included the embryoscope, which is time-lapse embryo imaging – to get the video of the developing embryo from day 0 to day 5. We wanted an embryoscope done so we can have a record of what we have been going through and can eventually show our child/ren which embryo they were from.
After everything is done – getting the results of our embryo development process, we asked for the embryoscope video, which they said they will have to send it to us using a USB stick. As we were heading overseas for work for a month, we had to hold off on the dispatching to us. When we got back, I asked them for it and they came back with this:
I am so sorry, I thought I told you back in March that when I tried to retrieve your Embryoscopevideo the lab informed me that it was not completed because there was no space available. This does happen sometimes and our patients receive a credit on their account. I am very sorry for the inconvenience.You have received an 850$ credit on your account.
It is great that we received a refund for the embryoscope, but what we wanted was the video. The refunding of money was not the issue, it is what we wanted to do with the video that we now have no way of getting. How could they do the embryoscope and not clearing out the machine’s hard disk? Why would they even have such a small hard disk? Looks like their processes have not been very good regarding this.
Oh well, at least they refunded that portion of our IVF package to us, but we are just a tad annoyed.