Sep 20, 15:56 AEST
I really appreciate your feedback with this collection. I’ve passed it on to our service provider to check what could have caused the delays.
Meanwhile, I can see that your parcel was scheduled for pickup yesterday but had been missed by our service provider. This should have not been the case at all.
Not to worry though, when parcels are missed on the scheduled date, our system automatically notifies us and we immediately rebook a collection for the following business day.
Collections usually happen until 6 PM but in certain areas it could be later than that. Meanwhile, I have already followed this up with our pickup agent.
I hope that this has not yet become urgent? Alternatively, I would understand if you would choose to have this picked up and delivered through an alternative express service. I’d be happy to cancel and refund the delivery fee for you.
Please let me know if you would like to give us another shot or to cancel and refund the order.
All the best,
Customer Happiness Champion, Sendle
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